Q: How do I search for a product? 

A: Enter keywords related to the product or brand name into the search bar to find relevant items.

Q: How do I add a selected item to my cart?

A: Tap the "Add to Cart" button of the selected item and enter your desired quantity. You can adjust the quantity by using the "+" or "-" buttons. All selected items can be viewed in the shopping cart by tapping the "Cart" icon in the top right corner. Please note that the items are subject to availability and while stocks last.

Q: How do I choose the pick-up location?

A: When placing an order, you will be asked to select your preferred 7-Eleven store for self pick-up.

Q: How do I pay? 

A: We accept online credit card payments from both VISA and Mastercard.

Q: How will I know my order is confirmed? 

A: After placing your order, you'll receive an SMS confirmation. You can also view your purchase history under " Account" > "My Orders." Once payment is processed, the status will update to "Preparing your order" in the top right corner of the order box.

Q: How can I check my order details?

A: Go to " Account" > "My Orders" to view details such as the order date, number, product names, quantities, total amount, and estimated pick up period.

Q: Why did my payment fail during checkout?

A: Ensure your credit card is valid (only VISA and Mastercard are accepted). The item you selected may also have sold out during payment processing. Stock is only reserved upon successful payment. For any failed payment, including those that time out after 15 minutes, the order status will change to "Order cancelled."

Q: Will I be notified when my order is ready for pick-up? How do I collect it?

A: You'll receive an SMS when your order is ready. You can also track the order status in " Account" > "My Orders". When it says "Ready for pick-up," you can collect your items within the specified pick-up period from the chosen 7-Eleven store during its opening hours. Click the "Pick up with QR code" button in the bottom right corner to generate a QR code and show it to the cashier for pick-up.

Q: What happens if I miss the pick-up period?

A: Late pick-ups will be forfeited.

Q: Can I cancel or request a refund for my order?

A: No, cancellations and refunds are not accepted once an order is confirmed.

Q: Will I receive a receipt?

A: After you pick up your order, an e-receipt will be available for download or preview. Click the "E-receipt" button at the bottom of the order record to view it.

Q: Can I change the pick-up period? 

A: No, the pick-up period cannot be changed after your order is confirmed.

Q: Can I change the location? 

A: No, the location cannot be changed after your order is confirmed.

Q: What should I do if I have a quality issue with my order?

A: Please keep your e-receipt and contact the product vendor directly. Vendor contact information can be found in the terms and conditions for each product.

Account/Member Questions

Q: Do I need to register as a member to pre-order?

A: Yes, you will need to register as a member with a mobile number before placing any pre-orders. An OTP code will be sent to your mobile number for verification.

Q: What if I don't receive the OTP SMS?

A: Please try again or contact our Customer Service Team at 2299 1110 for assistance.

Q: How do I edit my personal information or login password?

A: Go to " Account" > "Personal Info" to update your information.

Q: How do I change my notification settings?

A: Go to " Account" > "Notification settings" to update your preferences.

Q: Can I earn yuu Points on my pre-orders?

A: Yes, yuu Points will be added to your linked yuu Member Account.

For any other questions, please get in touch with our Customer Service Team at 2299 1110.